HELP PAGE - FAQ
The Chatrooms Do Not LoadOur site uses both Java and Flash applets for displaying the chatrooms on your computer. If you are having trouble loading the chatrooms you can try our system requirements Auto Detect page to see if your PC has all the needed versions installed.
Forgot Username or Password?You can type in your email address on the forgot password page and your information will be emailed to you.
How Do I Change My Password?You can changed your password, user name or email address in your My Account screen or by clicking here.
How Can I Close Or Delete My Account?Our system automatically deletes accounts that have not been logged into for over three months. To have your account closed and deleted do not login to the account anymore. Accounts are not able to be immediately deleted due to bank record keeping requirements.
MY Credit Card Is Declined And I Have The Money.Credit Card processing companies such as CCBill sometime reject credit cards that are good. They have a fraud protection system that looks for red flags and sometimes cards are denied based on such flags. Most commonly if you mistype the billing address they will lockout a card for 24hrs before letting you try again. This does not mean you have done anything wrong. You can always contact ccbill to see if the problem can be resolved.
I purchased Credits But They Don't Show On My AccountWhen you purchase credits you should see the funds added to your account in less then 90 seconds. If a few minutes have passed and you did not receive your credits there may have been a communication error between our server and the card processing server. Please contact us and provide which processing company you used and the transaction number so we can credit your account.
How Can I Check My Account Balance?Your account information can be accessed by clicking the My Account link at the top of the page.
Will The Performers Do Anything I Want During A Private Show?Each performer decides what they are willing to do. Ask them in free chat if they are willing to do what you request before going in Private chat.
What Happens When The Connection Is Interrupted During A Private Show?Customers are only charged for Private shows when there is an active connection. Since our servers send live video to your browser it checks every few seconds for a response from your chat window. If the system establishes there is a connection it deducts from your account accordingly. If there is no response from your browser then the Private show is over and nothing is deducted.
How Do I Use Two Way Cam?Two way cam is enabled when you login to your account. It does not work while chatting as a guest. Click the 2way start button to select which webcam on your computer to use. Once your webcam is active a preview button will apear. This will open a popup window of your cams video. To let the performer see your cam then click on the broadcast.
Apple / Mac Computers - Java Not LoadingIf you are using Mac OS X 10.5.4 or higher, here is how to upgrade your java to the newest verion SE6. Some users have also noted problems when using Safari that went away after switching to firefox.
Java Problems on Windows PCOur chatrooms use JAVA SE6 (jre 1.6.x or higher) which gets cached on your computer so you dont have to download the entire chatroom each time you move from room to room. If the cache on your computer gets corupted or out of date its possible your computer will not be able to connect properly. Read our JAVA help page on how to clear the JAVA cache in your windows desktop.
I Upgraded Java & It Still Don't WorkSome people have reported after using the auto update at java.com their java is still using an older version of the JRE enviroment. We are providing a download of the Java SE 6 Update 10 (jre v1.6.0) for those who the auto update has not worked for. This is the full 15.5 meg install file.
My Credit Card Was Declined But Still Charged The Amount.When you attempt to use your credit card our servers contact the banking computers and provide the card numbers and billing information. The banking computers send our servers back two responses. The first response is if your credit card has the amount requested available. The second response is if the billing information provided matches your credit card. If your credit card has the requested balance available your bank will place a 72 hour hold on those funds in the event our company wants to bill you that amount. This is standard practice of all companies that accept credit cards. However if the second response says the billing information was not correct, our servers decline finishing the transaction and your credit card is not billed. However your bank does NOT release the hold. You see this right away if your card is a debit card. Your bank statement will show a pending transaction during the time the hold is in place. It is only pending and not finalized, the money never leaves your account. You can notice this in the difference between your available and actual balance. Your actual balance never has the amount deducted because the money never physically leaves your account. You can contact your bank to verify the status of any VISA holds placed by them.
If you have a question that is not covered here you can send us an email.
|© 2009 wildasiancams.com - Home of the best asian girl, live sex, free 2way webcam chat.||| Models Wanted | Contact | HELP ||